Capability 01
AI agents
Agents that carry out multi-step work across your tools — reading, deciding and acting, with a human threshold built in.
Explore →The work that runs itself.
AI agents and automations wired into the systems you already use — handling the repetitive work, and handing your team the rest with context attached.
- AI agents
- Grounded answers
- Human handoff
- Workflow automation
- Daily reports
24/7Agents never clock off
Every answer grounded in your own data — never invented.
24/7Agents never clock off
1Log of every action taken
0Follow-ups forgotten
01 / OverviewWhat this actually is.
Automation only helps if it knows when to stop.
The risk with business AI is not that it can't answer — it's that it answers confidently when it should have asked a person.
We build agents grounded in your own records, with a clear threshold. Above it, the agent acts. Below it, the work goes to a person with everything already gathered.
Every run is logged — what triggered it, what it decided, what a person changed — so you can widen automation safely over time.
02 / CapabilitiesThree places to start.
03 / BenefitsWhat your team gains.
Benefits
- Routine questions answered in seconds, around the clock
- Escalations arrive with the context already gathered
- Answers grounded in your content, so they can be checked
- Every run logged — easy to review and correct
- Staff time moved off copy-paste and onto real work
- Automation widened step by step, on evidence
04 / Use casesWhere it earns its keep.
Use cases
01
Lead follow-up
Every new enquiry gets a reply and a next step in minutes.
02
Payment reminders
Dues chased politely and on time, every time.
03
Customer support
"Where's my order?" answered with the real status.
04
Document processing
Invoices, POs and forms read, matched and filed.
05
Daily reports
Your morning summary, assembled and sent on schedule.
06
Internal helpdesk
Policy and process questions answered from your own docs.
05 / ProcessHow we roll it out.
Process
- Step 01
Find the repetitive work
We find the tasks where automation actually pays — by volume and time spent.
- Step 02
Build with a threshold
The agent is grounded in your data and ships with a clear confidence limit.
- Step 03
Measure in the open
Run in shadow mode first, then live — with every action logged.
- Step 04
Widen on evidence
Automation grows only where the numbers prove it works.
Stack
- Claude API
- Python
- Node.js
- PostgreSQL
- WhatsApp API
- n8n
What you receive
- Workflow map with time-saved estimates
- Deployed agents with a confidence threshold
- Knowledge base grounded in your content
- Human handoff and escalation rules
- Run logs and a quality dashboard
- Documentation and full handover
07 / FAQsCommon questions, answered.
FAQs
Answers are grounded in your own documents and records, and anything below the confidence threshold goes to a person instead of being answered.
No. Your data stays yours and is only used to answer your own team and customers.
Yes — we connect agents to your CRM, ERP, WhatsApp, email and spreadsheets rather than replacing them.
A first agent usually runs in shadow mode within weeks, then goes live once you're happy with what it does.
Ready to move forward
What are you doing twice?
Tell us the task your team repeats most. We'll tell you honestly whether automating it is worth it.