Capability 01
Reservations
Bookings from every channel in one calendar, with guest details ready before arrival.
Explore →The whole day on one screen.
Guest requests, housekeeping, staff and bookings usually live in WhatsApp groups. aineo turns every message into a tracked ticket with an owner — and management sees the whole day on one screen.
- Reservations
- Guest requests
- Housekeeping
- Staff scheduling
- Service management
100+WhatsApp messages a day, tracked
A guest agent turns WhatsApp messages into tracked tickets.
100+WhatsApp messages a day, tracked
1Screen for the whole day
EveryRequest with an owner
01 / OverviewWhat this actually is.
Great service gets lost in group chats.
Bookings arrive from every channel, guest requests come in on WhatsApp, and housekeeping and staff coordinate in group chats. Things get missed — and guests notice.
aineo brings it together: bookings in one calendar, every request turned into a ticket with an owner, and rooms cleaned and released on time.
Management sees occupancy, requests and staff on one live screen.
03 / BenefitsWhat your team gains.
Benefits
- No guest request missed
- Rooms ready on time
- Staff know exactly what to do
- Bookings from every channel in one place
- Feedback captured at checkout
- Management sees the day live
04 / Use casesWhere it earns its keep.
Use cases
01
Boutique resorts
Every guest touchpoint on one screen.
02
Hotels
Front desk, housekeeping and service connected.
03
Homestays & villas
Bookings and requests without the chaos.
04
Restaurants
Reservations and service tracked.
05
Event venues
Bookings, staff and requests coordinated.
06
Multi-property groups
Every property in one view.
05 / ProcessHow we roll it out.
Process
- Step 01
Map the guest day
Every request, room and shift from booking to checkout.
- Step 02
Set up the system
Rooms, staff, roles and request types configured.
- Step 03
Connect channels
Booking channels and WhatsApp feeding one place.
- Step 04
Go live with agents
The guest agent switched on and tuned with your team.
Connects with
- Booking channels
- PMS
- Payments
- Staff app
- Dashboards
What you receive
- Reservation calendar
- Guest request ticketing
- Housekeeping board
- Staff scheduling
- Guest AI agent
- Live operations dashboard
07 / FAQsCommon questions, answered.
FAQs
No — guests keep using WhatsApp; requests become tickets behind the scenes.
Not necessarily — we can connect to your PMS and booking channels.
Yes — staff see and update their tasks from their phones.
Yes — it scales from a boutique resort to multiple properties.
Ready to move forward
How many guest requests get missed?
Tell us how your day runs today. We'll show you the whole day on one screen.